06387 COLOR & CURL CONCIERGE

CosmoProf Careers-posted 3 months ago
Entry Level
Toledo, OH
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The Color & Curl Concierge / Colour & Curl Specialist is our steward to the industry, demonstrating our dominance in all things color related and in talent development, technical, social media, business and selling skills. In addition to daily sales associate responsibilities, the CCC/CCS maximizes sales by creating increased customer retention and loyalty, building lasting relationships and driving behaviors that grow brand awareness and hair color market share. Using market analysis to sell approved beauty products, introduce new products and concepts, provide customer service, conduct product education both in store and virtually. Providing color & curl/texture consulting services to professional beauty salons, barbers, spas, schools and licensed cosmetologists. The CCC/CCS is a vital role whose main focus is driving the color & curl business. This role requires extensive education provided through online guided learning and certification courses.

  • Determine customer color and care related needs and offer professional advice and recommendations.
  • Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed.
  • Ensure customer concerns and questions are resolved in a timely, appropriate, and effective manner.
  • Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques.
  • Stay informed regarding emerging trends and build industry knowledge to share with business partners.
  • Ensure all store opening and closing procedures are performed correctly.
  • Demonstrate CosmoProf/BSG Culture Values and adhere to company code of ethics and behavior.
  • One year retail or other sales-focused experience.
  • Licensed cosmetologist highly preferred in US and Canada.
  • Reliable transportation to effectively service designated store and market.
  • Ability to travel to shows and/or sales meetings a minimum of 3 times a year.
  • Strong business acumen and ability to read, interpret, and action on pertinent sales reporting.
  • Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred.
  • Strong knowledge of POS applications.
  • Comprehensive knowledge of computers, iPads, mobile devices and social media platforms.
  • Strong time management and organization skills and the ability to manage multiple projects at once.
  • Strong written and verbal communication skills, at all levels within and outside the organization.
  • Must pass Color Certification Test within 60 days of hire to remain in position.
  • Experience in beauty industry sales.
  • Knowledge of hair color products and techniques.
  • Generous product discount and free sample products.
  • Great education regarding products through guided learning and certification courses.
  • Opportunity for growth.
  • Medical, dental, vision, 401k, vacation, sick and holiday time depending on the average hours worked.
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