06387 COLOR & CURL CONCIERGE

SBH Careers-posted 3 months ago
Full-time • Entry Level
Toledo, OH
5,001-10,000 employees
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The Color & Curl Concierge / Colour & Curl Specialist is our steward to the industry, demonstrating our dominance in all things color related and in talent development, technical, social media, business and selling skills. In addition to daily sales associate responsibilities, the CCC/CCS maximizes sales by creating increased customer retention and loyalty, building lasting relationships and driving behaviors that grow brand awareness and hair color market share. This role requires extensive education provided through online guided learning and certification courses.

  • Determine customer color and care related needs and offer professional advice and recommendations.
  • Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed.
  • Ensure customer concerns and questions are resolved in a timely, appropriate, and effective manner.
  • Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques.
  • Stay informed regarding emerging trends and build industry knowledge to share with business partners.
  • Ensure all store opening and closing procedures are performed correctly.
  • Demonstrate company culture values and adhere to the company code of ethics and behavior.
  • One year retail or other sales-focused experience.
  • Licensed cosmetologist highly preferred in US and Canada.
  • Reliable transportation to effectively service designated store and market.
  • Ability to travel to shows and/or sales meetings a minimum of 3 times a year.
  • Strong business acumen and ability to read, interpret, and action on pertinent sales reporting.
  • Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred.
  • Strong knowledge of POS applications.
  • Comprehensive knowledge of computers, iPads, mobile devices and social media platforms.
  • Strong time management and organization skills.
  • Strong written and verbal communication skills.
  • Ability to present a professional image and interact positively with the public.
  • Flexibility to work additional hours based on changing business needs.
  • May be required to work in other stores and in field at times.
  • Generous product discount and free sample products.
  • Great education regarding products through guided learning and certification courses.
  • Ample opportunity for growth.
  • Medical, dental, vision, 401k, vacation, sick and holiday time depending on the average hours worked.
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