0517 Lead

Books-A-Million • Kansas City, KS

333d • $13

About The Position

The Keyholder operates as a limited Manager on Duty by maintaining the physical security of the store, under direction from the management team. This role is crucial in maximizing profits and customer service by leading the assigned category team and ensuring adherence to all Company policies, procedures, and guidelines. The Keyholder is responsible for maintaining the physical security of the store and ensuring the highest level of customer service, handling customer complaints to a satisfactory conclusion. Additionally, the Keyholder is involved in training and developing Associates within their category and facilitating effective communication among all store Associates.

Requirements

• High school diploma or equivalent
• Previous experience in a supervisor role
• 18 years of age or older
• Successful completion of all background screenings

Nice To Haves

• Computer and cash register skills

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all Company policies, procedures, and guidelines.
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and picks up change order as needed.
• Picks up café grocery supplies (milk, baked goods, etc.) as needed.
• Perform other duties as assigned.

Benefits

• Starting salary of $13 with commission opportunities

What This Job Offers

• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees