02097 Assistant Store Manager

Sally Beauty Holdings-posted 10 months ago
Part-time • Entry Level
Hialeah, FL
Health and Personal Care Retailers
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Sally Beauty is seeking an Assistant Store Manager responsible for hiring, developing, and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. The Assistant Manager will support the Store Manager in all areas and is responsible for all Primary Duties when the Store Manager is not present.

  • Provides supervision and supports the direction & planning of associates' daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.
  • Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc.
  • Acts as main point of contact to resolve customer issues and concerns.
  • Analyzes store trends and can anticipate customer demands.
  • Engages, trains and develops their teams to achieve positive results.
  • Leverages internal hiring platforms and actively recruits to build a strong network of external candidates to fill positions when required.
  • Identifies strengths as well as opportunities for each associate and can effectively address by coaching or counseling.
  • Holds team accountable to Company policies and expectations.
  • Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information.
  • Builds strong working relationships with Store Manager peers.
  • Ensures execution of all company processes through training, management, analysis and continuous improvement.
  • Manages payroll hours to the needs of the business and schedules appropriately.
  • Ensures all store opening and closing procedures are performed correctly.
  • Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced.
  • Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store.
  • High School Diploma or equivalent.
  • Must be 18 years of age or older.
  • Minimum 3 years retail sales/customer service experience preferred.
  • At least 1 year(s) prior management experience preferred.
  • Ability to lead or support a team of associates to meet business objectives.
  • Can effectively communicate with team and management.
  • Must have scheduling availability to meet the needs of the business.
  • Cosmetology license desirable, but not required.
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