002RR3 - Claims Investigator 3

State of Indiana • Indianapolis, IN

357d • $42,900 • Hybrid

About The Position

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. At the State of Indiana, we don't just talk about diversity and inclusion-we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

Requirements

• Must have a High School Diploma or High School Equivalent (HSE) or three (3) years of comparable experience.
• Successfully completed the Claims Investigator Trainee Program.
• The ability to quickly acquire general knowledge of state and federal statutes and administrative rules, case law and procedures regarding unemployment insurance.
• Recognize and detect potential instances of claimant and employer fraud.
• A broad knowledge of the UI system, laws, and policies necessary to discover.
• Knowledge of how to conduct interviews that display good communication skills under unfavorable and adverse conditions.
• Recognize eligibility issues and apply proper state and federal statutes, administrative rules, case law, policies and written guidelines to make an eligibility determination.
• The ability to work well under pressure and maintain a professional disposition.
• The ability to make quick and efficient decisions.
• The ability to be organized and have attention to detail.
• The ability to navigate multiple computer systems efficiently and effectively and stay abreast of regular changes and updates.
• The ability to effectively prioritize and manage time.

Nice To Haves

• Experience in a supervisory capacity based on agency needs.

Responsibilities

• Coordinate with claimants, employers, and agency staff to make basic eligibility determinations.
• Explain laws, procedures and various unemployment programs to claimants and employers including benefit rights and eligibility requirements.
• Investigate eligibility issues, which includes in-depth interviews of claimants and employers to determine employment history and/or separation information.
• Make and compile final written determinations of entitlement to, or denial of benefits and forward to Central Office for monetary determinations.
• Receive, investigate, and reply to all correspondence from all claimants and employers involving claims in local office.
• Investigate stolen, lost, destroyed, or forged benefits warrants.
• Assist both claimant and employers in filing appeal forms for protested claims.
• Determine exhibits to be offered during appeals hearings and defend determinations.
• Receive, investigate, and correct system error list related to wage reporting, claim computation, and payment of benefits.

Benefits

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
• Deferred compensation 457B account (similar to 401k plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid new parent leave, Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees