0000006641.IT MANAGER III.INFO TECH SERVICES

Dallas County

112d

About The Position

Serves as senior-level management responsible for overseeing large, complex IT functions and managing multiple cross-functional teams within an assigned IT area such as Applications, Infrastructure, Network, Servers, Databases, Data, Cloud, or Security. Ensures the efficient operation of IT services, drives strategic initiatives, optimizes resource allocation, and enforces governance and compliance standards. Acts as a key leader in shaping IT direction, fostering innovation, and aligning technology solutions with Dallas County’s long-term objectives. Management Scope: Manages exempt staff. SERVICE DESK IT MANAGER: This role supports the Service Desk operations. The role develops and executes communication strategies while establishing clear goals and expectations for incident resolution times, customer service standards, and technical support quality. The role ensures that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met and serves as the main point of contact between IT and end-users for all service-related issues.

Responsibilities

• Oversee large, complex IT functions.
• Manage multiple cross-functional teams within assigned IT areas.
• Ensure efficient operation of IT services.
• Drive strategic initiatives and optimize resource allocation.
• Enforce governance and compliance standards.
• Shape IT direction and foster innovation.
• Align technology solutions with long-term objectives.
• Support Service Desk operations.
• Develop and execute communication strategies.
• Establish clear goals and expectations for incident resolution times.
• Ensure customer service standards and technical support quality.
• Ensure SLAs and KPIs are consistently met.
• Serve as the main point of contact between IT and end-users.

What This Job Offers

• Career Level: Senior