Assembled is a modern workforce management platform that helps modern organizations scale customer support. They help teams to forecasts, scheduling, and unified metrics, capturing to build for themselves with a mix of spreadsheets and internal tools. They automatically forecast support volume and translate it into the right staffing plan. Assembled provides an intuitive team calendar that works across time zones and/or multiple specializations. For individuals to interact with their own calendar, they meet people where they already are by integrating with tools like Google Calendar and Slack. It also makes support schedules and metrics, like response times, visible across all levels. The platform also provides a way to forecast inbound support query volumes and to map that into staffing plans that cover multiple channels like chat, email, phone, and social media. Assembled was founded in 2018 and is based in San Francisco, California, United States.
Assembled's core mission is centered around revolutionizing workforce management in the customer support industry by providing innovative and data-driven solutions. Their primary objective is to empower organizations to optimize their support teams' performance, ensuring exceptional customer experiences and fostering a collaborative work environment. By offering a user-friendly and adaptable platform, Assembled aims to streamline operations, enhance productivity, and ultimately contribute to the success and growth of businesses in the tech sector.
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on professional development, general wellness, and Assembled users
- Paid parental leave and family planning support
- Hybrid work model with catered lunches (3x/week), snacks, and beverages in SF & NY offices
- 401(k) plan enrollment
- Transparency: Assembled values transparency in all aspects of the company, from communication to decision-making, to build trust and accountability.
- Empathy: Assembled prioritizes empathy in its interactions with customers, employees, and partners, striving to understand and meet their needs.
- Continuous improvement: Assembled is committed to continuous improvement, encouraging experimentation and learning to drive innovation and growth.
- Diversity and inclusion: Assembled values diversity and inclusion, recognizing the importance of different perspectives and experiences in building a strong and successful team.
Demand Gen Lead
Co-Founder and CEO