Workplace Experience Associate- Rotating Day and Night Shifts onsite in Elkton, VA

CBRE • Elkton, VA

252d

About The Position

As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. This role will support both day and overnight shifts. The day shift is 6am-6pm and the overnight shift runs from 6pm-6am.

Requirements

• High School Diploma or equivalent experience or GED or equivalent experience required.
• Excellent communication skills.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Responsibilities

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
• Issue visitor and parking passes and follow security protocols.
• Escort visitors to the accurate location.
• Monitor security and fire life safety alarm systems and related follow-up communication.
• Check for environmental leaks for trucks entering the site.
• Make a memorable first impression by answering the telephone in a professional manner.
• Approve janitorial or maintenance work orders as needed.
• Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers.
• Provide solutions in a professional customer-driven manner.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures.
• Notify management to ensure the safety of all individuals in the building.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED