Wire Team Lead

Arizona Federal Credit Union • Phoenix, AZ

296d • Remote

About The Position

The position is responsible for overseeing, processing and safeguarding the integrity of all wire-related activity. This position is responsible for the advanced monitoring and review of out-of-pattern and suspicious activities for all wires.

Requirements

• High School diploma or general education degree (GED).
• Two (2) years' experience in a financial institution.
• One (1) year experience in retail banking, bank risk/fraud, or payment operations.
• Knowledge of computers and software applications in Windows, Excel, and Word.
• Ability to type 25 words per minute.
• Ability to read, write, speak, and use proper grammar in English.
• Ability to read, analyze and interpret technical procedures, financial reports, legal documents, and government regulations.
• Ability to write business correspondence, reports, and procedure manuals.
• Ability to communicate verbally both in person and on the telephone.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to apply mathematical concepts to determine and test reliability and validity.

Nice To Haves

• Preferred AAP Certification or Risk/Wire related certification.
• Direct experience in wire transfer processing required.
• Strong understanding of payment rules and regulations, including NACHA rules, internal policies, UCC 4A, Reg E, and Reg J.

Responsibilities

• Develops and maintains a control environment that mitigates risk and protects assets.
• Serves as a systems and Subject Matter Expert (SME) for all wire functions, systems, processing, and procedures.
• Ensures operational soundness through adherence to policies, procedures, and regulatory guidelines to maintain the security and integrity of wire activities.
• Takes ownership and decision-making responsibility for wire processing, supporting the Payment Processing Manager as needed.
• Leads the monitoring and analysis of transactions for unusual or suspicious wire activity.
• Performs callback verification to confirm payment details and authenticity of wire transactions.
• Maintains knowledge of industry trends and regulatory changes to ensure the organization remains compliant and ahead of potential risks for all wire processing.
• Participates in the processing of all outgoing wires to ensure accuracy, timeliness and mitigates controllable loss.
• Works with Payment Processing Manager to maintain Wire Authority Schedule for applicable thresholds and limits.
• Advises wire specialist in review of incoming wires.
• Conducts in-depth investigations into potentially fraudulent activities and implements robust risk mitigation strategies.
• Provides support and expertise to team members through problem resolution of escalated calls.
• Actively participates in the Credit Union Payments Rule Committee to stay informed and influences industry standards.
• Collaborates with leadership on internal and external audits related to payment processing.
• Participates in annual wire risk assessment to identify potential fraud, errors, or compliance issues.
• Supports and assists wire team by providing guidance and best practices for risk mitigation.
• Confirms OFAC screening for all incoming and outgoing wire processing.
• Communicates effectively with members and other financial institutions to resolve issues.
• Evaluates appropriate method of resolving investigation.
• Responds to escalated member inquiries and ensures that investigations are processed within a reasonable timeframe.
• Proficient in wire systems and applicable support systems.
• Works with wire module vendor to ensure risk criteria is monitored effectively.
• Trains employees on the wire transfer system, procedures and risk mitigation techniques.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED