WELCOME SERVICES CONCIERGE

Bay Area Medical Center • Oconomowoc, WI

307d • $18 - $27

About The Position

The Welcome Services Concierge position at Advocate Health is designed to manage the first and last impressions of the facility, ensuring a friendly and professional atmosphere for all guests. This part-time role involves greeting and acknowledging visitors, providing responsive guest service, and assisting with various tasks to enhance the patient and visitor experience. The position is a zero assigned role, meaning it is intended to fill occasional openings as needed.

Requirements

• High School Diploma or GED.
• Typically requires 2 years in customer service facing role.
• Excellent customer service, communication (written and verbal) and interpersonal skills.
• Intermediate computer skills (prior Epic experience is a plus).
• Must be extremely accurate in a fast-paced environment.
• Ability to manage multiple demands and priorities.
• Demonstrated ability to work as part of a team, independently and collaboratively.

Nice To Haves

• Life support training courses may be required dependent on department discretion.

Responsibilities

• Successfully manage the first and last impressions of the facility.
• Proactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest service.
• Answer telephone and make calls to department, units and outside organizations as requested.
• Successfully utilize the Epic system for appointment and patient look-up, input of transport requests.
• Properly communicate with all departments and transport companies on behalf of patients/visitors.
• Partner with all hospital staff.
• Problem-solve, manage conflict, address patient/visitor concerns and complaints, and initiate recovery steps for service failures.
• Assist in maintaining a smooth traffic flow at the entrances to the facility.
• Physically assist in the transport of patients/visitors through wheelchair use and escorting - both external and internal.
• Physically assist patients in/out of vehicles.
• When required, provide symptom screening of patients/visitors entering the facility by asking structured health questions.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

What This Job Offers

• Job Type: Part-time
• Industry: Hospitals
• Education Level: High school or GED