Warehouse Customer Service Representative

Ryder • Denver, CO

265d • $105,000 - $120,000 • Remote

About The Position

This position supports the Ryder Continuous Improvement culture across the business by actively applying continuous improvement methods to support new and existing operations. The Lead Engineer will identify, lead and drive change within the operation through data driven CI, Engineering, and Automation efforts to deliver higher levels of performance in safety, quality, delivery, cost and growth. Effectively leverage data analytics, engineering methodologies, and all Ryder lean tools to enable root cause identification and elimination. This high influence position will interface with employees at all levels and functions across the operation. This position may manage CI resources and reports to the CI Manager/Sr. CI Manager and is closely aligned with a General Manager or Director of Operations.

Requirements

• Bachelor's degree (Engineering, Business, Supply Chain) and seven (7) years or more related work experience in the Warehousing, Transportation, or Manufacturing industry required; or Master's degree (Industrial Engineering, Business Administration, or Supply Chain Management) and five (5) year related experience.
• Microsoft Office Suite skills with emphasis on Access, Excel and PowerPoint & Visio expert required.
• Proficiency in developing and managing: Leader Standard Work, Visual Management Systems and Management Accountability Systems, Plan-Do-Check-Act (PDCA), Value Stream Mapping, Kaizen, 5S/Workplace Organization intermediate required.
• Understanding and experience in core engineering and data analysis functions (slotting, utilization, labor planning, layouts, metrics, etc.) advanced required.
• Lean Six Sigma certification required.

Nice To Haves

• Data visualization (PowerBI, Tableau) and database programming (SQL, DAX, etc.) intermediate preferred.
• Warehouse design tools such as CAD (e.g. AutoCAD); slotting (e.g. Slot3D), Predetermined Motion and Time Systems and methods (e.g. MOST); Warehouse Management Systems (e.g. Manhattan Scale), and Labor Management Systems advanced preferred.
• Knowledge of material handling solutions and automation types such as: powered industrial truck (PIT) applications; racking and other storage solution designs, packaging equipment; conveyor and sortation equipment; and other automation solutions (e.g. AS/RS) advanced preferred.
• cPMP, ISO/QMS preferred.
• American Production Inventory Control Society (APICS) and/or Supply Chain Logistics Certification preferred.

Responsibilities

• Collects data and performs statistical analysis.
• Maps and documents processes.
• Independently identifies process gaps; recommends and implements process improvement.
• Develop a thorough, effective, and timely continuous improvement plan to drive value for our customers.
• Drive process improvement activities to achieve tangible improvement in the key business metrics of safety, quality, delivery, cost, and employee development.
• Manages and completes high impact CI projects across the operation that lead to improved business results.
• Assesses CI initiatives and provides input and recommendations on future activities.
• Support start-ups, retrofits and expansions including pricing inputs, go-live and steady state certifications.
• Identify and support Automation projects.
• Regularly interacts with account Management and/or customer(s).
• Demonstrate a high level of competency in wide range of engineering methods, Lean tools, and quality standards.
• Coach employees in the use and implementation of CI, Quality Assurance, & Lean principles.
• Applies engineering methodologies/tools to improve distribution and/or transportation operations.
• May supervise continuous improvement engineering and quality professionals.
• Participate in employment decisions (hire, coach) and manage performance.
• Effective facilitation and execution of Value Stream Maps & Kaizen Events.
• Provide regular reports of data and actions to measure progress against the site objectives.
• Makes Inventory and/or Supply Chain strategy recommendations.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Rental and Leasing Services
• Education Level: Bachelor's degree