VP of Customer Success

Join Neara today as the VP of Customer Success and be part of a groundbreaking team revolutionizing the utilities industry. As a highly experienced and visionary leader, you will have the unique opportunity to shape and define the Customer Success function within our rapidly growing startup. Your role will involve developing and executing strategies to effectively manage and nurture enterprise accounts, utilizing data analytics to uncover insights and measure success, identifying upselling opportunities, collaborating with cross-functional teams, and providing strategic guidance to C-level executives. This is a chance to make a significant impact and drive growth among our existing client base.

• Develop and execute strategies to effectively manage and nurture enterprise accounts
• Build strong relationships with key stakeholders within utility corporations
• Utilize data analytics to identify patterns, uncover insights, and measure success
• Collaborate with internal teams to implement data-driven strategies that enhance software capabilities and align with customer needs
• Identify opportunities for upselling and expansion within existing customer base
• Work closely with sales and marketing teams to develop targeted initiatives and personalized strategies to drive adoption and growth
• Collaborate with cross-functional teams to integrate software further into customers' business units and use cases
• Develop training programs and materials to educate customers on best practices, features, and functionalities
• Stay up to date with industry trends, emerging technologies, and customer challenges
• Provide strategic guidance and consultative advice to C-level executives

• Proven experience in a customer success leadership role within the SAAS industry, preferably with exposure to enterprise accounts and complex customer landscapes.
• Strong analytical skills with the ability to break down data and uncover insights.
• Ability to develop and execute strategies to effectively manage and nurture enterprise accounts.
• Build strong relationships with key stakeholders within utility corporations.
• Utilize data analytics to measure success and enhance software capabilities.
• Identify opportunities for upselling and expansion within existing customer base.
• Collaborate with sales and marketing teams to develop targeted initiatives and personalized strategies.
• Integrate software further into customers' business units and use cases.
• Develop training programs and materials to educate customers on best practices, features, and functionalities.
• Stay up to date with industry trends, emerging technologies, and customer challenges.
• Provide strategic guidance and consultative advice to C-level executives.

• Competitive salary & Benefits
• Health, vision, dental insurance
• 401K program with matching program
• Excellent PTO Offering
• Flexible hours and working arrangements
• Working on a genuinely complex, innovative and industry leading product making a genuine difference in the world around us.