Voice Engineer, NOC Operations

Comcast • Mount Laurel Township, NJ

470d

About The Position

The Voice Engineer in NOC Operations at Comcast is responsible for managing and supporting high-profile commercial customers and network services in a 24/7 environment. This role involves operating, deploying, and continuously improving voice, video, and data services, as well as associated infrastructure. The engineer will work closely with various teams to resolve technical issues, optimize platform performance, and ensure seamless service delivery to customers.

Requirements

• Bachelor's Degree or Equivalent
• 3+ years of related experience in a NOC environment
• In-depth troubleshooting experience of complex large-scale enterprise application server environments
• Knowledge of OSI layers 1-7 and ability to categorize issues accordingly
• Understanding of enterprise system components such as Telephony, IP routing, and application flows.

Nice To Haves

• Hands-on experience in MSO supporting video and high-speed data services
• Familiarity with SIP, SSH, TCP/IP, DHCP, DNS, and other networking protocols
• Programming skills in Perl, PHP, C, C++, JavaScript, and UNIX Shell Scripting
• Experience with system and application level monitoring solutions like Netcool, Nagios, and SevOne.

Responsibilities

• Operate, deploy, manage, and improve Comcast's Voice, Video, Commercial, Data, and Home Security services.
• Provide high-tier operations support for field, CARE, vendors, and customer-focused organizations.
• Resolve complex break/fix scenarios and engage broader teams as necessary.
• Lead external vendors and third parties to address issues across the PSTN and inter-operability issues.
• Monitor Comcast's Commercial Network Core/Edge devices to isolate and solve network-related issues.
• Process customer calls/emails and take ownership of issues until resolution.
• Initiate root cause analysis (RCA) requests and participate in RCA calls as needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k plan
• Paid time off
• Tuition reimbursement
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Broadcasting and Content Providers
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees