UX Researcher Intern

DocuSign • San Francisco, CA

294d • $38 - $43 • Remote

About The Position

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). In this role, you will be part of the Product Experience team. You will work with cross-functional team members, conducting research studies, and bringing actionable insights which the team will use to build and improve our products. We are seeking a researcher who is passionate about being customer-centric, skilled in communicating crisp research findings, and skilled in driving impact within a team and across an organization. The successful candidate will have experience with various research methodologies including usability testing, surveys, and ethnographic studies. You will be responsible for executing a variety of research initiatives throughout the product development lifecycle to support the design and development of product experiences while helping our product and design partners build customer intuition. This role is not eligible for CPT, OPT or sponsorship. This position is an individual contributor role reporting to the Director, UX Research.

Requirements

• Pursuing a Master's degree in a research-related field or Bachelor's with comparable work experience
• Graduating in December 2025, May/June 2026
• Entry level, no minimum years of experience researching consumer, enterprise and/or mobile user experiences
• Ability to work well with other researchers, developers, product managers, designers and business partners
• Ability to use inferential as well as descriptive statistics and identify the right sample size for a given project
• Ability to give design recommendations based on knowledge of web and mobile design patterns, usability heuristics and understanding of cognitive processes

Nice To Haves

• Experience working with Agile development
• Understanding of user research with an emphasis on research related to software and digital experiences
• Ability to swiftly revise and improvise research plans as needed
• Ability to think strategically and develop creative solutions to research challenges
• Experience recruiting and scheduling participants (customers and prospects)
• An advanced degree in human interaction, cognitive science, or related field.
• Experience conducting research and understanding core research principles and processes
• Exposure to generative and evaluative research, and workshops
• Experience determining the most impactful insights from findings and building a cohesive narrative
• Experience tailoring a presentation to a specific audience
• An online portfolio or work samples
• Excellent presentation and writing skills

Responsibilities

• Work with designers, product managers, and other stakeholders to identify research needs
• Design and execute a variety of research studies, including usability studies, surveys, in-depth interviews, etc.
• Synthesize findings into meaningful themes, and expertly share these results with a variety of stakeholders by building a cohesive narrative that makes it easy for the audience to follow
• Add to research findings with data from other sources including analytics, customer support records, sales contacts, etc.
• Look for opportunities to add to our customer knowledge outside of projects
• Support the design/implementation of practice initiatives (e.g. - research repository)
• Advance the team's research prowess by trying out new techniques and deliverables

Benefits

• Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
• California: $38.00/hour - $43.00/hour
• Illinois and Colorado: $38.00/hour - $39.00/hour
• Washington, New Jersey and New York (including NYC metro area): $38.00/hour - $40.00/hour

What This Job Offers

• Career Level: Intern
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Master's degree