Usage Analyst

The Usage Analyst is a key member of Loyal's Customer Success team and is responsible for defining and owning custom reporting metrics for Loyal customers. They will analyze data to identify trends, insights, and red flags, and create reports and dashboards using data visualization tools. The Usage Analyst will also automate tasks and provide customer feedback on reporting functionality. A bachelor's degree in a quantitative discipline and experience in data analysis and database management are required for this role. Experience in the healthcare industry and familiarity with artificial intelligence are preferred.

• Establish reporting metrics across all of Loyal's existing and future products.
• Manage the creation and maintenance of customer usage reports.
• Work cross-functionally with internal and customer stakeholders to pull custom reports as needed for case studies, ROI models, business cases, annual reviews, etc.
• Analyze data against KPIs to find actionable insights, trends, and red flags for customers.
• Run complex queries in Loyal's databases to pull, sort, and filter data.
• Create reports and dashboards in Loyal's data visualization tool (utilizing other tools such as Google Data Studio, Power BI, etc.).
• Automate tasks/processes to streamline monthly reporting efforts.
• Provide customer feedback to Loyal's Product and Design teams on reporting functionality within the platform.

• Bachelor's degree in a quantitative discipline (i.e., Data Science, Computer Science, Mathematics, Statistics, Engineering, Economics, Analytics, etc.) or equivalent work experience is required.
• 2+ years of experience working in a Data Analyst, Business Intelligence, Database Report Writer, or related role is required.
• Experience working in a Relational Database is required.
• Proficiency with SQL (joins, window functions, CTEs) and knowledge of database structures, query languages, and relationships between entities is required.
• Experience with Python (API requests, pandas, etc.) is required.
• Experience building automated dashboards and data visualizations using tools (Power BI, Google Data Studio, Tableau, etc.) is required.
• Experience with Google Workspace (formerly known as Google Apps or G Suite) is required. Experience utilizing tools such as Docs, Sheets, Slides, etc. is required.
• Intermediate proficiency with Excel/Google Sheets (i.e., VLOOKUP's, pivot tables, etc.) is required.
• Experience with manipulating and analyzing data to solve business problems and recommend decisions is required.
• Ability to balance multiple priorities for multiple clients is required.
• Experience working in or with the Healthcare industry and familiarity with Artificial Intelligence is preferred.
• Experience working within a software-as-a-service (SaaS) company is preferred.
• Experience working within a high growth and/or ambiguous environment, with proven experience to be dynamic is preferred.

• Flexible paid time off, sick and personal days
• At least one holiday per month
• Full health, dental, and vision insurance (Loyal pays the premium for all employees)
• One Time Home Office Setup Stipend For Remote & Hybrid Roles
• Monthly Internet Stipend for Remote & Hybrid Roles
• Long term & short term disability
• 401(k) plan
• 16 Weeks Paid Parental Leave
• 2 Volunteer days per year
• Matching Gift Program
• Participation Grant Program
• Annual Travel/Team Events up to twice per year (post-COVID)