(USA) Member Team Lead

Wal-Mart • Riverdale, UT

352d • $21 - $29

About The Position

The position involves assisting management with the supervision of associates in the assigned area of responsibility. This includes assigning duties, communicating goals and feedback, training associates, providing direction on member service approaches, ensuring compliance with company policies, and participating in recruiting and evaluating associates. The role also requires supporting membership by providing information on membership types and benefits, processing memberships, and participating in sales and marketing events. Additionally, the position entails ensuring member service by assisting members with purchasing decisions and transactions, overseeing the assigned area by handling claims and returns, and completing accounting records and documentation. The candidate will develop and implement processes to meet business needs, promote compliance with company policies, and lead teams to achieve business priorities.

Requirements

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Leading a front-end team.
• Supervising experience including hiring, evaluating, mentoring, and managing workload.

Responsibilities

• Assist management with the supervision of associates by assigning duties and providing training.
• Communicate and support membership by providing information on membership types and benefits.
• Process memberships, upgrades, and credit accounts.
• Ensure member service by assisting members with purchasing decisions and transactions.
• Oversee assigned area by handling claims and returns and maintaining merchandise organization.
• Complete accounting records and documentation following office procedures.
• Develop and implement processes to meet business needs.
• Promote compliance with company policies and standards of ethics.
• Lead and participate in teams to achieve business priorities.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, and bereavement.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Number of Employees: 5,001-10,000 employees