Triangle Visions t046 - Patient Care Coordinator

EssilorLuxottica • Durham, NC

419d

About The Position

The Patient Care Coordinator at Triangle Visions Optometry plays a crucial role in ensuring an exceptional patient experience by coordinating the daily administration of doctors, visitors, and patients. This position is integral to establishing the practice as the premier destination for vision care in the community, supporting the seamless operation of the practice and enhancing patient satisfaction.

Requirements

• High School graduate or equivalent
• 2+ years of office experience in a healthcare setting
• Strong customer service skills (internal and external)
• Strong communicator and listener
• Problem solving ability
• Organization skills

Nice To Haves

• Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications
• Basic knowledge of services, products, vision insurance plans/coverage and office operations
• Strong interpersonal skills

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
• Protects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determines both medical and vision insurance eligibility in accordance with patients current plan coverage.
• Ensures all office systems are maintained.
• Maintains a safe working environment for all team members and patients.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related tasks as needed.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other administrative responsibilities as assigned by Practice Manager or as business needs.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED