The Springs Resort Spa Coordinator

About the position

The Springs Resort & Spa is seeking a personable and organized Spa Coordinator to be the first point of contact for our spa guests. You will be responsible for welcoming guests, managing bookings, and providing excellent customer service to ensure an exceptional spa experience. This role requires strong communication skills, attention to detail, and a passion for delivering high-quality service in a luxury environment.

Responsibilities

• Greet and welcome all guests with warmth and professionalism, ensuring a positive first impression.
• Manage spa appointments, including scheduling, rescheduling, and cancellations through the spa management system.
• Answer phone calls, emails, and in-person inquiries regarding spa services, pricing, and availability.
• Provide detailed information to guests about treatments, products, and wellness offerings.
• Process payments for spa services and retail products, ensuring accurate and efficient transactions.
• Maintain the cleanliness and organization of the reception area and all guest areas of the Spa to create a welcoming atmosphere.
• Assist with retail sales by recommending spa products and promoting special offers to guests.
• Communicate guest preferences and special requests to therapists and spa team to ensure a personalized experience.
• Handle guest complaints and concerns with professionalism, escalating issues as needed to the Spa Manager.
• Maintain accurate records of guest information, appointments, and financial transactions.
• Opportunity to guide wellness enhancements in Spa Thermal Areas.

Requirements

• High school diploma or equivalent required.
• Previous experience in a customer service or receptionist role, preferably in a spa, hotel, or elevated setting.
• Excellent communication and interpersonal skills to interact with guests and spa staff.
• Proficiency in scheduling systems and point-of-sale (POS) software; experience with Maestro is a plus.
• Strong organizational skills and attention to detail to manage bookings and ensure accurate record-keeping.
• Ability to remain calm and professional in a fast-paced environment.
• Must be able to travel to The Springs Resort & Spa.

Benefits

• Free rentals for ski equipment, tubes, kayaks, paddle boards, discounts on rafting and Hot Air Balloon rental discounts.
• Free professional theater tickets.
• $300 Experiential Fund (only for Full time)
• $200 housing stipend (only for full time)
• Soaking, bring up to 8 friends or family.
• Local shopping discounts.
• Food discounts, 30% on Wednesdays and 20% on other days.
• Extra income on guest shout outs.
• The ability to get hotel discounts in Texas. We own and manage hotels in Houston and San Antonio.