Teller Supervisor - Northeast Branch

About the position

The position involves providing quality customer service and working towards the generation, promotion, and maintenance of a quality work environment for the staff of Amarillo National Bank. The role requires maintaining a positive attitude and providing team support, assisting the operations manager in delivering fast and efficient customer service, and acting as the primary back-up in the absence of the supervisor. Responsibilities also include distributing specials, handling each customer professionally, relieving tellers, and helping employees with problems, including balancing tellers.

Responsibilities

• Provide quality customer service and work towards the generation, promotion, and maintenance of a quality work environment.
• Maintain a positive attitude and provide team support.
• Assist the operations manager in providing fast and efficient customer service.
• Act as primary back-up in absence of the supervisor.
• Distribute all specials and handle each customer in a professional manner.
• Relieve all tellers.
• Work with employees and help them with all problems, balancing tellers.

Requirements

• High school education or equivalent required.
• Must be able to count and handle large amounts of money accurately.
• Knowledge of various business machines (10-key, currency counters, etc.) is helpful.
• Previous teller experience of 1-2 years is necessary.
• 1-2 years' supervisory experience preferred.
• Ability to act independently and handle customer problems/complaints is important.
• Must have neat and professional appearance.

Nice-to-haves

• Bilingual skills preferred.