: Telecommunication Subject Matter Expert (SME) - VoIP and Microsoft Solutions

BAE Systems • Arlington, VA

375d • $112,420 - $191,070

About The Position

BAE Systems is seeking a highly skilled VoIP Subject Matter Expert (SME) with extensive experience in Microsoft solutions to design, implement, and optimize VoIP systems. The role requires strong technical expertise and problem-solving skills in a collaborative environment, focusing on leveraging Microsoft technologies such as Microsoft Teams.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 7 years of experience in VoIP systems design, implementation, and support.
• Deep expertise in Microsoft Unified Communications platforms, including Microsoft Teams Voice and Skype for Business.
• Strong knowledge of Session Initiation Protocol (SIP), Real-time Transport Protocol (RTP), and QoS for VoIP applications.
• Experience with Microsoft 365, Active Directory, and Exchange integration.
• Proficiency in troubleshooting VoIP call quality and connectivity issues using tools like Wireshark and other packet analyzers.
• Solid understanding of networking principles, including VLANs, NAT, firewalls, and SBCs.
• Experience with enterprise-grade VoIP equipment, such as Cisco, Avaya, or similar systems.
• Certification(s) such as Microsoft Certified: Teams Voice Engineer Expert, CCNP Collaboration, or equivalent.
• Exceptional analytical and problem-solving skills.
• Strong verbal and written communication skills for technical and non-technical audiences.

Nice To Haves

• Master's degree in a related field.
• Experience with hybrid cloud and on-premises VoIP environments.
• Knowledge of regulatory requirements, such as E911 compliance and VoIP security standards.
• Familiarity with PowerShell scripting for automation and configuration of Microsoft UC platforms.
• Background in project management with the ability to lead technical projects end-to-end.
• Experience with call center or contact center solutions and integrations.
• Advanced certifications, such as Microsoft Certified: Azure Solutions Architect Expert or equivalent.

Responsibilities

• Consult on the design, deployment, and support of VoIP systems, ensuring robust, scalable, and secure solutions.
• Support configuration, management, and optimization of Microsoft Teams Voice.
• Integrate VoIP systems with existing infrastructure, including Active Directory, Exchange, and Office 365.
• Analyze business requirements and develop technical solutions to meet organizational communication needs.
• Troubleshoot and resolve complex VoIP-related issues, ensuring minimal downtime and high service quality.
• Develop and maintain detailed documentation, including network diagrams, configuration files, and process workflows.
• Stay updated on VoIP and Microsoft technology trends, recommending innovative solutions to improve communication systems.
• Collaborate with cross-functional teams, including network, security, and IT operations, to ensure seamless integration and optimal performance.
• Perform capacity planning, monitoring, and performance tuning of VoIP systems.
• Train and mentor team members on VoIP and Microsoft technologies.

Benefits

• Health, dental, and vision insurance
• Health savings accounts
• 401(k) savings plan
• Disability coverage
• Life and accident insurance
• Employee assistance program
• Legal plan
• Discounts on home, auto, and pet insurance
• Paid time off
• Paid holidays
• Paid parental leave
• Military leave
• Bereavement leave
• Federal and state sick leave
• Company recognition program for monetary or non-monetary awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree