Telecom Operations Manager

Prime Healthcare Services • Ontario, CA

396d • $110,802 - $198,016

About The Position

The Telecom Operations Manager at Prime Healthcare is responsible for overseeing and coordinating all telecom-related projects and functions, including service management, billing, and system performance. This role ensures the reliable operation of telecommunication systems and collaborates with various departments to meet their communication needs. The manager will also handle technical troubleshooting, equipment maintenance, and budgetary planning for telecom systems.

Requirements

• Bachelor's degree or equivalent experience with some college coursework in telecommunications and managing offshore teams.
• Technical training in the telecommunications field for network design and management.
• Strong knowledge of design and hands-on ability with Avaya PBX systems (s87xx and LSP's) and associated gateways.
• Hands-on experience with enterprise-level contact center solutions including PBX/ACD call routing and workflow management.
• Experience in scoping, planning, analysis, technical design, development, implementation, evaluations, and support of new and existing PBX systems.
• Advanced troubleshooting and administration skills on Avaya S87xx and LSP series PBX's and associated peripherals.
• Strong telecom security knowledge to prevent toll fraud and infrastructure breaches.
• Ability to work independently with little direct supervision.

Nice To Haves

• Experience with MPLS and multi-line phone systems.
• Knowledge of fraud prevention and detection techniques.

Responsibilities

• Coordinates and performs all offshore project manager functions for CPE Telecom projects including executing service moves, adds, changes, disconnections.
• Processes all telecom billing and invoicing for Voice services.
• Monitors PBX system performance to assure dependable and uninterrupted operation of telephone communications.
• Assists in translating user needs for communications into better business solutions.
• Coordinates with other departments to understand and meet their telecommunication needs.
• Performs correction of PBX alarm conditions and identifies malfunctioning equipment.
• Assists in developing implementation plans to upgrade communications systems.
• Assists in budgetary solutions and requirements for equipment replacement.
• Installs specific hardware and software for PBX and performs preventive maintenance and minor equipment repairs.
• Maintains strong, productive relationships with all service providers.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Associate degree
• Number of Employees: 10,001+ employees