Technical Support Specialist - Spanish

Geotab • Atlanta, NV

266d

About The Position

Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab.

Requirements

• Ability to read, write and speak in English and Spanish fluently.
• 1-3 years in customer service/support capacity.
• 1-3 years with troubleshooting technical issues.
• Expert level Excel skills, including creation of pivot tables and reports.
• Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
• Highly organized and able to manage multiple tasks and projects simultaneously.
• Excellent verbal and written communication skills.
• Comfort speaking with customers by telephone, email and chat.
• Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
• Working knowledge of various programming languages (i.e., SQL, Python, C# or JavaScript).
• Working knowledge in utilizing data warehouses (i.e., Google Big Query).
• Strong interpersonal relationship building skills.
• Strong analytical skills with the ability to problem solve well-judged decisions.
• A strong team-player with the ability to engage with all levels of the organization.
• Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
• Ability to work any schedule in a 24/7 environment.

Responsibilities

• Assist customers and partners by troubleshooting and resolving technical issues related to Geotab's products and services.
• Diagnose problems, provide solutions, and offer support for both Geotab and partner technologies.
• Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).
• Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
• Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
• Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
• Manage, develop and deliver product service training directly to resellers and customers.
• Provide successful resolution to all customer complaints.
• Report escalating and severe concerns/issues to management.
• Preserve the confidentiality and security of customer data and information.
• Support Geotab global strategic initiatives.

Benefits

• Flex working arrangements
• Home office reimbursement program
• Baby bonus & parental leave top up program
• Online learning and networking opportunities
• Electric vehicle purchase incentive program
• Competitive medical and dental benefits
• Retirement savings program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services