Technical Support Engineer 2
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About The Position
Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. The Technical Support Engineer has a leading role in the team and interacts with the customer on diverse levels. You will be involved in the customer account team and/or site management and are expected to solve almost all problems on his/her own. Along with being responsible for routine troubleshooting and preventive actions based on pre-defined procedures and knowledge, you will also define action plans on specific maintenance activities such as multiple days upgrades and trouble shooting. There should be an understanding of standard escalation protocol, including 2nd and 3rd line, and you will work highly independently on diagnostics and maintenance, whilst being reviewed on end results. This is not a remote position, and it is required of the engineer to be in the office.
