Technical Support Analyst, Information Systems Specialist 5 (Pendleton)

Department Of Corrections • Pendleton, OR

256d • $5,640 - $8,569

About The Position

The Oregon Department of Corrections is seeking a highly skilled Information System Specialist 5 to play a vital role in supporting our automation infrastructure across the state. This position will be providing on-site support and primarily located in-person at the Eastern Oregon Correctional Institution. As an Information Systems Specialist 5, you'll be the key point of contact ensuring the automation systems used by the Department of Corrections (DOC) staff and multi-jurisdictional partners are operational, secure, and connect to the DOC and AIC networks. You will primarily support a designated region but also provide expert level support and backup to other areas throughout the state as needed. This position is essential in maintaining daily operations for our correctional institutions, community corrections, and various outside agency partners. You'll respond to service requests, resolve complex incidents, and collaborate closely with end-users and technical teams to ensure seamless functionality of our systems.

Requirements

• Four (4) years of information systems experience in technical support, or
• An Associate's degree in Computer Science, Information Technology, or related field, or completion of a two (2) year accredited vocational training program in information technology or related field AND two (2) years of information systems experience in technical support, or
• A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above.
• Must have a valid driver's license.

Nice To Haves

• Excellent Customer Service Experience.
• Experience working with ITSM Tools, Microsoft Configuration Manager, and other Enterprise level software and tools.
• Proven experience installing, configuring, and troubleshooting various software/hardware with complex configurations including legacy software.
• Proficient documentation and organization skills.
• Strong participation in a team environment.
• Experience working in or with government, law enforcement, or corrections agencies.

Responsibilities

• Provide on-site technical support for automation systems at the Eastern Oregon Correctional Institution.
• Ensure operational and secure connections to DOC and AIC networks.
• Respond to service requests and resolve complex incidents.
• Collaborate with end-users and technical teams to maintain system functionality.
• Support a designated region and provide backup to other areas as needed.

Benefits

• Family health, vision, and dental insurance.
• Vacation, sick leave, and 11 paid holidays.
• 21 days paid military leave for national guard and reserve components.
• Optional short and long-term disability.
• Term life insurance.
• Fully paid retirement program.
• Oregon Saving Growth Plan.
• Flexible spending accounts for health and childcare.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: Bachelor's degree