The mission of the Technology Solutions and Support organization is to provide desktop support to our colleagues throughout the United States across both physical offices and a remote workforce while delivering the best possible experience to our colleagues. We are looking for a Technical Support Analyst to join the Deskside Support Services (DSS) team. You will act as a site contact, provide technical and process guidance to other members of the team, and participate in Technology projects across the organization. This position will be responsible for ensuring an outstanding level of customer service and should possess advanced technical knowledge. This role will be responsible for installing, configuring, troubleshooting, and repairing computer workstations while monitoring performance and diagnosing and resolving problems. You will provide accurate, timely, and creative solutions to our colleague's computer and network problems while adhering to standard Technology practices and techniques. This position will serve as an escalation point for technical, process, and procedural questions and issues.