Technical Service Representative, General Industrial Coatings

Sherwin-Williams • Jackson, MS

407d

About The Position

The Technical Service Representative (TSR-Field) at Sherwin-Williams is responsible for providing on-site product and application support to customers in the General Industrial Coatings sector. This role involves troubleshooting, answering technical questions, and ensuring customer satisfaction by coordinating service needs across various departments. The TSR-Field acts as a liaison between technical, sales, and operations teams to resolve product and service issues effectively.

Requirements

• Strong technical knowledge of products and applications in the coatings industry.
• Excellent communication and interpersonal skills to interact with customers and teams.
• Problem-solving skills to identify issues and provide effective solutions.
• Ability to work independently and manage time effectively in a field environment.

Nice To Haves

• Experience in customer service or technical support roles.
• Familiarity with industrial coatings and application processes.

Responsibilities

• Interact with customers in the field to provide product and application support.
• Answer technical or scientific questions regarding products and services.
• Obtain information from customers to identify problems and provide solutions.
• Liaise between technical, sales, and operations teams.
• Troubleshoot and refer complaints regarding product or service issues to appropriate functions.
• Coordinate customer service needs with other departments to ensure a customer-centric focus.
• Resolve complaints about products and applications, explaining correct usage.

Benefits

• Comprehensive health care options.
• Retirement savings plans.
• Wellness programs to support employee health.
• Flexible spending accounts for healthcare expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Chemical Manufacturing
• Education Level: No Education Listed