Technical Product Manager, Telephony (LATAM - Fully Remote)

Telnyx is seeking passionate individuals to join their team and contribute to their industry-shaping company. They are looking for someone who can partner with engineering peers and other Product Managers to deliver business value and adhere to technical strategy and best practices. The ideal candidate will have a strong understanding of IP telephony and related protocols, as well as experience with Open Source VoIP applications. This role will involve synthesizing requirements, creating product roadmaps, and performing technical discoveries and vetting on external integrations. Additionally, the candidate will be responsible for testing features, resolving outages, and conducting post-mortems.

Partner with your engineering peers and other Product Managers to ensure we add business value and deliver on a constant basis, while keeping in line with our technical strategy and best practices

Synthesize requirements from customers and internal stakeholders into coherent Product Requirement Documents

Translate company goals and customer insights into a team roadmap and evaluate the squad performance via OKRs

Act as subject matter expert and point of contact for your product

Perform technical discoveries and vetting on external integrations

Break down large initiatives to deliver value quickly and reliably

Extensively test the features before giving them to the users

Be on hand during outages to drive their resolution and conduct post-mortems to prevent future occurrences

• A degree in Computer Science, Information Technology, Telecommunications or similar.
• Strong understanding of IP telephony (VoIP), TCP/IP Networks and related protocols (SIP, RTP, RTCP, ISUP, TLS, STUN, TURN, WebRTC).
• Experience with Open Source VoIP applications such as Kamailio, OpenSIPS, FreeSWITCH, RTPEngine, Asterisk and open source tools such as Wireshark, sngrep and Homer.
• Experience with Linux, Open Source tools and shell scripting.
• Experience with containers and automation/orchestration tools such as Docker, Ansible, Jenkins, Kubernetes, Prometheus.
• Familiarity with programming in Python, C/C++, Elixir are a plus.
• A technical background through past experience or your degree/s and/or credentials.
• Demonstrated ability to discover context when little is given or provided for.
• Demonstrated ability to break down a large problem and optimize solutions around incremental delivery.
• Demonstrated ability to work with limited resources, juggle multiple projects, and switch priorities when the business requires.
• Demonstrated ability to deal with crisis.

• Base salary based on location and experience
• Opportunity to work with open source tools and technologies
• Experience with Linux and shell scripting
• Experience with containers and automation/orchestration tools
• Familiarity with programming in Python, C/C++, Elixir
• Technical background through past experience or degree/credentials
• Ability to discover context and problem-solving skills
• Ability to work with limited resources and handle multiple projects
• Ability to navigate a relatively flat organization and interface with stakeholders
• Commitment to diversity and creating avenues of equity for underserved groups
• High-grade tools provided for optimal work performance
• Transparent and proactive work culture
• Collaboration and mutual respect encouraged
• Opportunity to shape the future of communications
• Open to candidates with diverse backgrounds and experiences