Technical Implementation Consultant

The Technical Implementation Consultant at Checkr is a hybrid role that requires both business and technical expertise. They are responsible for designing complex solutions for new customers and optimizing existing solutions for current customers. As a trusted advisor, they guide customers in implementing and integrating Checkr's solutions, while also championing customer use cases and facilitating deeper engagement. This role involves collaborating with various technical disciplines and customer roles to ensure successful implementation and expansion of Checkr's technologies. The Technical Implementation Consultant also plays a key role in troubleshooting and mitigating service-impacting issues.

• Facilitate discovery to understand customer’s end-to-end workflow including challenges and needs to derive business and technical requirements
• Facilitate optimization sessions and provide recommendations to enhance customer process and solution
• Provide architectural oversight for complex customer deployment including webhook events and API integrations
• Identify technical system and infrastructure interdependencies to ensure on-time delivery
• Create and present solution design including end-to-end workflow to customer and internal groups within Checkr
• Validate delivered solution to ensure its alignment with design
• Develop customer UAT test cases and facilitate UAT
• Serve as a technical expert during implementation
• Assist in troubleshooting deployment problems when deep expertise is required
• Triage, debug, and drive mitigation of service-impacting issues
• Work closely with Product Management and Engineering to improve customer service
• Contribute to the development of Checkr best practices, training material, and internal and external collateral
• Ability to travel as needed
• 5+ years of experience in technical consulting roles such as professional services or technical sales engineering
• Understanding of RESTful APIs
• Intermediate SQL experience required
• Relevant experience integrating HCM/ATS with third-party service vendors a plus
• Excellent oral and written communication skills, comfortable communicating with audiences of varying levels of management
• Experience with continuous integration, agile development, real-time collaboration
• Flexible and able to juggle and complete multiple priorities and projects

• 5+ years of experience in technical consulting roles such as professional services or technical sales engineering
• Understanding of RESTful API's
• Intermediate SQL experience required
• Relevant experience integrating HCM/ATS with third-party service vendors a plus
• Demonstrated excellent oral and written communications, comfortable communicating with audiences of varying levels of management; ability to establish rapport, and gain respect and collaboration
• Experience with continuous integration, agile development, real-time collaboration
• Flexible and able to juggle and complete multiple priorities and projects (internally and externally)
• Ability to travel as needed

• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend