Tech Touch Customer Success Manager
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About The Position
EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society's overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them. That's the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you. EliseAI is seeking a Tech Touch Customer Success Manager to scale and optimize customer engagement through technology and data-driven strategies. In this role, you will manage a high volume of accounts, leveraging tools like PlanHat, Salesforce, Zendesk, and Gong to drive customer success. You'll be responsible for maintaining strong relationships through scalable engagement strategies while also meeting with customers for critical touchpoints such as business reviews and key strategic discussions. Your work will ensure customers achieve maximum value from EliseAI's products, blending automation with human interaction to deliver exceptional experiences.
