Team Lead, Operations Full Time

Crocs • Paramus, NJ

425d

About The Position

As a Sales Team Lead at Crocs, you will be instrumental in delivering exceptional customer experiences and driving sales performance. This role involves overseeing store operations, educating team members, and ensuring adherence to company policies while fostering a positive team environment. You will have the opportunity to grow within a dynamic retail setting alongside skilled colleagues.

Requirements

• Must be 18 years or older.
• 2 - 3 years of total retail experience, preferably with previous store leadership roles.
• Demonstrated leadership abilities with a passion for challenging, empowering, and driving team results.
• Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners.
• A valid driver's license and clean driving record may be required.
• Desire to succeed in a high-growth, fast-paced retail environment.
• Flexibility in work schedule, including availability for nights, weekends, holidays, and extended hours.

Responsibilities

• Deliver outstanding service to consumers using the C.H.A.R.M service model.
• Proactively contribute to creating an enjoyable team environment that encourages sharing of suggestions, ideas, and concerns.
• Coordinate, delegate, prioritize, and meet store deadlines, ensuring follow-up on daily activities within the building.
• Learn and assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations including POS system management, stock replenishment, pricing and markdown processes, and maintaining cleanliness and recovery standards.
• Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques.
• Adhere to Crocs Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Leather and Allied Product Manufacturing
• Education Level: No Education Listed