About the position
If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to search and browse our inventory of over 20,000 vehicles that we own and certify. They can narrow down search results using highly intelligent filtering tools/components, view vehicle details, Carfax reports, and 360 rotating studio images for every vehicle, secure financing in minutes using Carvana's in-house service or their own bank, interact with GUI components to easily customize loan length, down payment, and monthly payment, generate, upload, and eSign all documents online (no ink necessary), and schedule front door delivery or pick up at one of our vending machines. Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary). For more information on Carvana and our mission, sneak a peek at our company introduction video or learn more about what it's like to work here from the people that already do.
Responsibilities
- Travel up to 60% to help set up and support new and existing remote Carvana Locations to include (desktop, server, network, security surveillance, and AV).
- Communicate with internal and external users and vendors on project timeline and completions.
- Deal with anything that is powered (wired or wireless).
- Take incoming calls, emails, and walk-ups related to all IT issues and requests from both PC and Mac users.
- Set up IT accessories (monitors, docking stations, phones, etc.) for all new hires and help current users with occasional desk moves.
- Document solutions to new problems and share them with the rest of the team.
- Monitor system performance to ensure everything runs smoothly and securely.
- Configure and maintain networked computer systems including hardware, system software, and applications to ensure availability, reliability and security.
- Maintain physical security for all infrastructure and endpoint devices and ensure to follow Carvana security best practices.
- Provide support for implementation, troubleshooting, and maintenance of Information Technology platforms.
- Participate in hardware refresh project assigned to Carvana locations.
- Provide internal business support by resolving escalation requests and provide technical support when requested.
- Diagnose and resolve hardware, software, networking, and system issues when they arise.
- Monitor helpdesk ticketing system and ensure tickets are resolved on time to meet Carvana defined SLA.
- Coordinate with 3rd party vendors, IT providers and other business units for any specific requirements or on-site installation or upgrade.
- Maintain inventory for all infrastructure related hardware in the Carvana inventory System.
- Document solutions for new problems in Jira.
- Participate in an on-call rotation and after hours work when needed.
Requirements
- High School Diploma or equivalent.
- Valid and current driver's license.
- Advanced skills administering Windows Server, Active Directory, DHCP, and other network services.
- Advanced skills in Windows Operating System (recent flavors: Windows 7,8,10) and the knowledge to create and push images.
- Knowledge in Mac OS X (recent flavors: El Capitan, Sierra, High Sierra).
- Experience working with Meraki Security Appliances.
- Experience with all major types of mobile devices (iOS, Android, Windows).
- An understanding of enterprise network environments.
- Basic knowledge and troubleshooting skills for IP Phones.
- Experience with G-Suite including Gmail, Calendar, and Drive.
- Intermediate skills supporting MS Office suite, especially Outlook and Office 365.
- Experience with troubleshooting AV equipment such as HD TVs or Projectors.
- Project management experience is a plus.
- 4-6 years of IT experience in fast-paced environments.
Benefits
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skillset and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
- A seat in one of the fastest-growing companies in the country.
