System Support Specialist I

Kern Community College District • Bakersfield, CA

427d • $62,033 - $87,651

About The Position

The System Support Specialist I at Kern Community College District is responsible for installing and supporting desktop and laptop computers, application software, printers, and related technology for faculty, staff, and administrators. This role involves troubleshooting hardware and software issues, coordinating with IT resources, and maintaining documentation to ensure effective technology support across the college's information systems.

Requirements

• Associate's degree supplemented by college-level coursework in computer software applications or related field and one year of experience in technological support.
• High school diploma or equivalent and three years of relevant work experience.

Nice To Haves

• Experience with remote access tools.
• Knowledge of network and server support operations.
• Familiarity with Help Desk ticketing systems.

Responsibilities

• Diagnose and troubleshoot PC related software and hardware problems.
• Coordinate timely resolution of software and hardware issues with IT resources.
• Work with manufacturers' support for warranty repairs and parts replacement.
• Log support details in Help Desk trouble-ticketing system.
• Develop and use workstation configuration management tools for software distribution and inventory management.
• Install, configure, and support complex software applications for college needs.
• Develop and recommend best practices for computer lab management.
• Assist with the installation and support of network equipment and servers.
• Maintain hardware replacement planning information.
• Receive, prioritize, and respond to Help Desk Service tickets and calls.
• Identify chronic problems and perform root-cause analysis.
• Complete requests for hardware or software moves, adds, and changes.
• Implement technology standards for campus support and collaborate on best practices.
• Provide input on hardware specifications for end users.
• Ensure end users are aware of available hardware and software support.
• Work towards key support goals such as response time and user satisfaction.
• Provide brief training to users on hardware and software usage.
• Maintain system documentation for technology support.
• Stay informed of trends in hardware and software.

Benefits

• Competitive salary range of $5,169.40 - $7,304.23 monthly.
• Opportunities for professional development and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED