Student Services Specialist Senior (Financial Aid Outreach) - 2 Positions

Maricopa Community Colleges District • Glendale, AZ

207d

About The Position

This position will assist students with the completion of financial aid and scholarship applications, as well as have high volume contact with students, families, college personnel, and the general public in the form of large and small presentations (on and off campus), in person meetings, phone contact and email communications. As a liaison between campus departments and external agencies, this person will be responsible for establishing and maintaining relationships with public high schools for the purpose of conducting financial aid/scholarship application completion presentations. Performing technical and demanding financial aid duties, this position will analyze and process data to determine financial aid eligibility.

Responsibilities

• Ensure compliance with all financial aid policies, and provide accurate and consistent customer service to students and parents regarding financial aid programs and related services.
• Assist students and parents with the financial aid process from initial application to award.
• Perform regular follow-up, via in person, email, online and phone calls to ensure students understand the financial aid process and assist with verifying applications for accuracy and completeness.
• Represent the college at events, such as financial aid workshops, orientations, and other on campus initiatives.
• Create and conduct interactive presentations and workshops on and off campus.
• Manage the Academic Works database and scholarship email account.
• Assist with scholarship program management including posting of awards, notifying students, and working with business services to facilitate the scholarship process.
• Ensure student financial aid packaging with outreach contact efforts.
• Serve as a subject matter expert responsible for exercising professional judgment on student applications, determining eligibility, and ensuring program compliance.
• Analyze/interpret regulations and respond to inquiries requiring detailed knowledge of regulations and policies.
• Provide training and orientation to new and current staff members, as assigned.
• Review and perform technically complex Title IV processes including review of financial aid applications, packaging student financial aid inclusive of; verification, budget proration, awarding, authorization of funds, corrections to ISIRs, post award adjustments, etc.
• Assist with scholarship awards and processing numerous reports.
• Perform other duties as assigned.

What This Job Offers

• Industry: Executive, Legislative, and Other General Government Support
• Number of Employees: 5,001-10,000 employees