Strategic Customer Success Manager

The job overview for the Strategic Customer Success Manager position at LearnUpon is to be the face of the company for a portfolio of high-value customers and act as their trusted advisor. The role involves understanding customer needs, shaping and delivering ongoing plans to achieve desired results, and ensuring successful implementation of learning programs. The Strategic Customer Success Manager will also identify opportunities for customers to expand their use of LearnUpon and provide feedback to the product development team. This position requires strong account management skills, a track record of success with strategic customers, and excellent communication and problem-solving abilities.

• Learn the full range of LearnUpon technology to be able to identify how this fits our customer’s needs.
• Manage a book of high-value strategic customers within the Success team.
• Partner closely with strategic customers to understand their needs and act as their trusted advisor, helping to shape and deliver a robust ongoing plan to achieve their desired results using LearnUpon.
• Shadow onboarding process and team up with Implementation Specialists to ensure a seamless transition post-launch.
• Ensure our customers embed learning programs successfully into their culture.
• Identify opportunities for customers to expand the value they get from LearnUpon, e.g. other departments or use cases to train both employees and customers.
• Be the voice of the customer for our product development team to help make LearnUpon even better.
• Work on team projects that deliver consistent improvement to our practice and directly impact the company’s bottom line.
• Drive and energy; you enjoy the challenge of working in a fast-paced, high-growth environment.
• Self-motivation with a high attention to detail and ability to multitask.
• Great account management and problem-solving skills.
• Collaborative working practice and a strong focus on open communication, ensuring that customer needs and opportunities are clear across the business.
• A strong track record of success in past roles working with strategic customers and developing trusted, consultative relationships.
• Good judgment in analyzing information to make confident decisions.
• 3-5 years consulting, account management or customer success experience, preferably in software.
• Excellent communication and presentation skills, the ability to leverage different communication channels including in person, email, and webinar.
• Strong organizational skills and the ability to focus on current customer needs while anticipating future opportunities.
• Friendly and supportive to both our customers and colleagues whilst maintaining a fun working atmosphere!

• Learn the full range of LearnUpon technology to be able to identify how this fits our customer’s needs.
• Manage a book of high-value strategic customers within the Success team.
• Partner closely with strategic customers to understand their needs and act as their trusted advisor, helping to shape and deliver a robust ongoing plan to achieve their desired results using LearnUpon.
• Shadow onboarding process and team up with Implementation Specialists to ensure a seamless transition post-launch.
• Ensure our customers embed learning programs successfully into their culture.
• Identify opportunities for customers to expand the value they get from LearnUpon, e.g. other departments or use cases to train both employees and customers.
• Be the voice of the customer for our product development team to help make LearnUpon even better.
• Work on team projects that deliver consistent improvement to our practice and directly impact the company’s bottom line.
• Drive and energy; you enjoy the challenge of working in a fast-paced, high-growth environment.
• Self-motivation with a high attention to detail and ability to multitask.
• Great account management and problem-solving skills.
• Collaborative working practice and a strong focus on open communication, ensuring that customer needs and opportunities are clear across the business.
• A strong track record of success in past roles working with strategic customers and developing trusted, consultative relationships.
• Good judgment in analyzing information to make confident decisions.
• 3-5 years consulting, account management or customer success experience, preferably in software.
• Excellent communication and presentation skills, the ability to leverage different communication channels including in person, email, and webinar.
• Strong organizational skills and the ability to focus on current customer needs while anticipating future opportunities.
• Friendly and supportive to both our customers and colleagues whilst maintaining a fun working atmosphere!

• Work in a fun and supportive environment with regular social events
• Excellent career progression
• Structured learning environment
• Competitive salary and company stock options
• 401k
• Comprehensive private health insurance scheme
• 25 days annual leave + 1 annual company wellness day off
• Flexible Working Arrangements - work with your Manager to determine the best working hours and location (home, office, hybrid) in order to help you balance work and family life, and to suit your lifestyle.