UnitedHealth Group-posted 8 months ago
$106,800 - $194,200/Yr
Full-time • Director
Remote • Saint Louis Park, MN
Insurance Carriers and Related Activities

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Strategic Client Relationship Manager is the executive point of contact for a key strategic Payer client (at least $1M revenue). The strategic client relationship manager is charged with developing and executing on strategic plans to achieve retention and growth in delivering Payer solutions to our customers. The strategic client relationship manager is accountable for the profitable growth and deployment of the overall OF Payer portfolio within the client relationship working directly with customers and internal and external partners to deliver on customer commitments. Where appropriate, the strategic client relationship manager will work with the Optum Enterprise CE to align on customer plans and priorities. The strategic client relationship manager is accountable for driving growth within the account as it contributes to OF Commercial Market P&Ls. You will coordinate with the sales team, operations, product, and technology teams, as well as any other groups required to deliver upon our growth and innovation objectives. Attainment of these business objectives will be achieved through leadership competencies and practices including operational excellence, being the voice of the customer, the ability to scale the business, and drive growth by collaborating with the various organizations that touch your clients. The successful candidate must be passionate about client excellence and delivery and discovering new business opportunities. This leader must be exceptional at working in a fast-paced environment and display stellar executive presence with C-Suite executives. This role requires an individual who understands how to get things done at Optum Financial through influence by leveraging extensive interpersonal and collaboration skills. The strategic client relationship manager will have solid critical thinking skills, demonstrated success in driving account plan strategies, outstanding cross-group organizational skills and agility, and highly effective communication skills (verbal and written). You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

  • Build, nurture and grow intimate, consultative relationships with key Payer clients to understand the client's strategy and business needs.
  • Lead team members across the organization to develop approaches that increase the value we provide and increase the impact Optum Financial has on the client's business.
  • Create value story consistent with the client strategy.
  • Work with sales to present the value of Optum Financial solutions to various levels within the client, including executives, decision makers and key influencers.
  • Ensure service and delivery commitments to client are met.
  • Negotiate renewals, contractual agreements, statements of work, and performance guarantees.
  • Ensure the realization of expected client savings and Optum Financial revenue growth goals through performance management, contract renewals, and identification / advancement of upsell opportunities in partnership with sales.
  • Develop and present reporting of savings achievements, opportunities, and service level agreements.
  • Enter timely updates to the appropriate client tracking mechanism.
  • Operate with a sense of urgency to focus the organization on maximizing the client experience.
  • Work effectively in a matrix environment and build relationships internally as well as externally.
  • Ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies.
  • Influence external customers at the VP & C-Suite level as a trusted executive partner.
  • Foster a success-oriented, accountable environment within the company.
  • 2+ years of progressive experience and leadership roles in the Health Care or Financial industries with a proven record of leading growth programs and delivering measurable results.
  • 2+ years of experience driving deep, productive relationships with C-Suite and senior client executives and Board of Directors (external).
  • 2+ years of demonstrated success building and evolving relationships with C-suite and matrixed stakeholders (internal).
  • Ability to travel up to 25%.
  • Demonstrated track record of active collaboration, engagement, oversight and strategy development of key growth opportunities.
  • Proven solid strategic planning, analytics, and problem-solving skills.
  • Proven excellent oral and written communication skills and ability to build credibility and gain the respect and confidence of clients and internal partners.
  • Proven results-oriented style with a high degree of analytical ability and proven critical thinking skills.
  • Demonstrated ability to influence executive leadership on complex business topics.
  • Proven to maintain confidentiality and discretion.
  • Proven to have a large capacity for work and able to juggle multiple issues/items while maintaining thoughtful consideration.
  • Proven ability to communicate effectively at all levels of the organization.
  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution
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