Store Supervisor (Hourly) - West

Goodwill Industries of South Central Wisconsin, Inc.•Madison, WI

About The Position

General Summary: Supervise and support team productivity with guidance from manager, to meet established revenue goals. This role contributes to the DGR purpose, generating funds to help people in our community to live, work and thrive through housing, employment, and supportive services.

Requirements

Leadership skills relevant to the responsibilities of this role.
Familiarity with Microsoft Office.
High school diploma or equivalent.
1 year work experience, retail preferred.
Ability to stand and walk for extended periods, using a full range of motion to lift push or pull up to 25 lbs.
Must be able to clearly communicate.
Ability to maintain a stationary position to be able to operate a computer and other office equipment.

Responsibilities

Provide best in class service by greeting and assisting customers, coaching all employees to do the same.
Monitors customer service and sales staff productivity while operating a register, assigning tills, using proper cash controls, troubleshooting and maintaining efficient customer flow.
Ensures efficient production flow and production staff productivity working the process as needed, to maximize product output and the value of our donations.
Delivers a fresh and full store, monitoring staff productivity while placing out a continuous flow of new product according to merchandising guideline, salvaging product and completing assigned floor moves.
Monitors donor service and donor staff productivity, helping assist donors as needed.
Trains staff, provides ongoing coaching and follow up.
Project a positive image of Goodwill in words and actions to internal and external customers.
Sets the example by following safety and asset protection standards, coaching employees to do the same. Reports concerns to management.
Accurately enters report data.
Consistently perform all duties within the framework of our Core Values.