Sr Program Manager, FUSUS Enterprise

Axon • Seattle, WA

298d • Hybrid

About The Position

At Axon, we are transforming public safety and security through real-time intelligence, and Axon Fusus is at the forefront of this mission. Axon Fusus provides customers with a 'single pane of glass' that integrates and connects a wide range of cameras, sensors, and data sources—including CCTV, body-worn, fleet, and ALPR cameras; gunshot detection sensors; AI-driven search functions; and more—to support first responders and keep communities safe. As a Senior Program Manager, you will be tasked with facilitating growth in the Enterprise business for Axon Fusus. This is a customer-facing role that requires direct interaction with executives at Fortune 500 companies and their senior leaders along with local public safety officials. Your role goes beyond managing projects and you will be expected to dive deep on sales motions, customer operations, product capabilities, and deployment details to solve problems and ensure every customer is a reference customer. To succeed, you must lead your vision across sales, customer success, professional services, product, engineering, legal, finance, and marketing to align teams and execute initiatives. You will work closely with customer stakeholders—including IT and security operations—to ensure smooth deployments and adherence to security and compliance policies. A critical aspect of this role is data fluency. You must be proficient in self-served data analytics (e.g., writing SQL), monitoring business metrics, and reporting insights at the right level of detail. You will leverage data to identify trends, measure success, and refine strategies that drive adoption and business growth.

Requirements

• 7+ years of experience in program management, customer success, or business operations, ideally in public safety, enterprise security, or SaaS technology.
• Experience in SaaS software operations, including managing customer success, adoption, and expansion for a cloud-based platform.
• Robust background in customer engagement and operational execution, with a proven ability to drive initiatives from strategy to completion.

Nice To Haves

• Experience working with law enforcement, enterprise security teams, or federal agencies in a customer-facing role.

Responsibilities

• Own the end-to-end customer journey, from onboarding to full-scale adoption, ensuring a seamless deployment experience.
• Partner with sales, customer success, and professional services to develop and execute scalable deployment strategies.
• Work across internal Axon teams—product, engineering, legal, finance, and marketing—to drive alignment and execution.
• Engage with customer-side IT and security teams to integrate Axon Fusus into their environments while ensuring compliance.
• Drive key business metrics, self-serve and analyze data, and generate insights that inform your strategy and execution.
• Communicate findings to stakeholders at all levels, ensuring the right level of detail for executives, frontline teams, and customers.

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Snacks in our offices

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Ambulatory Health Care Services