About the position
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! The Sr. Product Manager, Financial Services Portfolio Strategy & Planning will be primarily responsible for helping to define the product and business strategy for T-Mobile’s Financial Services portfolio, including a new product launching in 2025. This role will work closely with the Fintech team, internal partners across much of the T-Mobile business, and external partners to help launch, run, and grow the business. They will seek opportunities across all elements of the business including marketing and acquisition, product features and functionality, offers and promotions, etc., to help meet and exceed team goals. The Sr Product Manager is a ground-breaking, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Sr Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business goals, securing funding, and leading a cross-functional team as well as key partners to deliver against the opportunity. Sr Product Manager is a versatile person improving deep customer compassion, critical thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives. No day is the same for the Sr Product Manager.
Responsibilities
- Identifies target customer(s) for existing or future products, and designs and drives end user product research.
- Partners with business, internal/external team members and Leadership to understand current customer experiences, identifies areas of opportunity.
- Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
- May work with data scientists to answer complex questions or identify significant insights from data.
- Demonstrates rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
- Conducts cost-benefit / return on investment / NPV analysis, competitive product analysis, to support decision making.
- Works with partners and follows enterprise process to secure and maintain product funding.
- Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
- Communicates, influences, and sells ideas at VP level and below. This includes regularly delivering product presentations.
- Drives specific ad hoc analysis and presents information to executive level management on request.
- Influences product feature set and positioning strategies to improve customer experience, and drive or support growth.
- Works with external third parties to assess partnerships and licensing opportunities.
- Demonstrates customer insights for product vision, strategy, roadmap, priorities.
- Tests ideas with real customers to ensure that the product delivers the desired benefit.
- Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints.
- Owns and leads product backlog and priorities with our technology partners.
- Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
- Collaborates with technical partners and teams to ensure technical debt and long-term technical investment is factored into roadmap.
- Generates and maintains dashboards and reports that track product health and success metrics.
- Supports sales, marketing, and other partner teams with the necessary product knowledge and additional documentation.
- Recognizes and communicates technical challenges to collaborators and makes educated trade-off decisions with the team.
- Runs development of adoption tools and training materials.
- Identify execution, operational, organizational issues that impede product success.
- Drive improvement plan to change or resolve issues (within sphere of influence).
- Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, compliance, go-to-market, and finance.
- Works with outside partners and other third parties.
Requirements
- 7+ years of relevant product management experience or equivalent experience launching and leading new products.
- 5+ years of related experience in fintech or financial services.
- Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.
- Experience building and running complex business cases and models.
- Experience in delivering large and complex business/technology initiatives.
- Strong requirements elicitation and shown writing skills including the ability to write concisely and clearly for different audiences.
- Confirmed ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
- Bachelor's degree, preferably in analytical and/or technical subject area required.
Benefits
- Medical, dental and vision insurance.
- Flexible spending account.
- 401(k).
- Employee stock grants.
- Employee stock purchase plan.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service & home internet discounts.
- Pet insurance.
- Access to commuter and transit programs.
