Sr Product Manager Digital Originations Chat

Nationstar Mortgage • Coppell, TX

287d

About The Position

At Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers. Join us and make the dream of home ownership possible! Mr. Cooper is seeking a Senior Product Manager with demonstrated success improving conversion in digital mortgage origination experiences via online chat. In this role you will be responsible for orchestrating and continually optimizing the overall digital originations chat journey on both web and mobile app platforms through collaboration across all impacted product teams and vendors.

Requirements

• Bachelor's degree or equivalent experience required. Master's degree preferred
• Extensive knowledge of the mortgage industry is a must, particularly marketing, sales, and the loan origination process
• 8-10+ years in a digital product management role leading cross-functional teams through the on time and on budget delivery of complex technology initiatives
• 5+ years of experience in agile software development environments with business stakeholders, developers, QA testers, designers & copy writers
• 5+ years analyzing data necessary to evaluate website performance, data integrity, and user engagement including ability to author and modify complex SQL queries
• 5+ years of experience creating consumer facing digital products & features which simplify and automate complex workflows
• 2+ years in a Tier 3 production support role with accountability for coordination across multiple technology teams to achieve issue resolution
• Knowledge of Azure & VSTS a plus

Responsibilities

• Leading requirement gathering with business and technical stakeholders focused on identifying goals and considerations rather than presumed solutions
• Creating functional specifications, diagrams, and other documentation as required to communicate the full scope of work
• Authoring Agile User Stories in the Application Lifecycle Management (ALM) system
• Collaborating with Creative teams to produce highly intuitive user experiences
• Conducting Legal & Regulatory Compliance reviews and collaborating to achieve compliance when gaps are identified
• Leading Agile rituals with product, design, development, & QA teams
• Performing post release validation testing to ensure successful launches
• Publishing release deliverables, blockers, and metrics for each sprint
• Developing detailed reporting requirements capable of effectively measuring the performance of all enhancements
• Analyzing customer account, engagement, and behavioral trends to identify opportunities for improvement
• Preparing Pivot Tables & Graphs as needed to effectively communicate research findings & KPI attainment
• Identifying and sharing insights and recommendation through presentations to the executive team
• Collaborating with internal and external stakeholders to develop, maintain, and communicate the product roadmap to company leaders, clients, and other stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree