Sr. Practice Assistant

Massachusetts Eye And Ear • Boston, MA

289d

About The Position

The Sr. Practice Assistant performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. This role includes performing administrative duties related to patient visits such as scheduling, check-in, and check-out duties, and may vary by department. The position does not require direct patient care.

Requirements

• High School Diploma or Equivalent required.
• 3-5 years of office experience required.
• Strong technology and MS Office skills, including advanced Outlook, Word, Excel, and PowerPoint.
• Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
• Ability to manage non-routine phone calls and solve routine issues.
• Effective written and verbal communication skills.
• Strong organizational and time management skills.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Act as 'Super User' for scheduling, registration, and billing systems, providing assistance and training to others.
• Perform more complex or specialized functions at a more advanced competency level.
• Provide functional guidance to Office and Practice Assistants.
• Oversee daily activities of practice staff in conjunction with Supervisor.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED