Sr Mgr, Billing Services

Aflac

247d • $110,000 - $130,000 • Remote

About The Position

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune's 50 Best Workplaces for Diversity and as one of World's Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there's a home, and a flourishing career for you at Aflac. Depending on your location within the continental US, this role may be hybrid or remote. If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need.

Requirements

• Bachelor's Degree in Business Administration or a related field.
• 8 - 10 years of progressively responsible work-related experience.
• 5 years in a management or leadership capacity.
• Experience managing projects in a complex business environment involving multiple business issues.

Nice To Haves

• Experience in the insurance industry.

Responsibilities

• Manages and oversees initiatives and activities that provide operational support to Account/Client Relations within both Aflac Group and Individual.
• Manages the development of effective new client relationships, growing and retaining current client accounts and managing client expectations to ensure exceptional program performance.
• Manages the completion of processes associated with account setup, enrollment/re-enrollment, and enrollment control requirements.
• Ensures timely and accurate client reporting, site visits, call monitoring, and interaction between client, senior management, technology, and operations departments.
• Formulates strategies, plans, policies, and procedures based on operational analysis to maximize current operations or to plan for large-scale operational changes.
• Analyzes technology uses in terms of manpower requirements, finding best mix in terms of short-term cost, long-term operating effects and plans, service quality, and output requirements.
• Assists with the development of long-range visionary strategic plans and annual budget for the division and ensures that operations are managed within authorized budgets.
• Advises, consults, and coordinates activities with division management, other departments within the division, and external customers.
• Develops, reviews, and approves budgets, plans, and goals for the control of planned production, budget spending, labor efficiency, materials efficiency, engineering effectiveness on capital spending, quality, and human capital.
• Stays abreast of current trends and best practices in enrollment and implementation, functional operations, and technology.
• Directs and appraises performance of all operational functions for the departments.
• Participates in key management activities and committees; maintains appropriate communications within area of responsibility, advising division senior management accordingly.
• Reviews and interprets performance against operating plans and standards for the division.
• Provides information and reports to subordinates on interpretation of results and approves changes in plans.
• Presents monthly reports on performance; develops and presents matters requiring decisions to key management team for the division.
• Helps identify risk and mitigation plans, when applicable.
• Creates a climate in which people want to do their best; motivates direct reports and team or project members.
• Empowers others; invites input from each person and shares ownership and visibility.
• Makes each individual feel his/her work is important; is someone people like working for and with.
• Performs other duties as required.

Benefits

• Medical, dental, and vision coverage.
• Prescription drug coverage.
• Health care flexible spending.
• Dependent care flexible spending.
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee).
• 401(k) plans.
• Annual bonuses.
• Opportunity to purchase company stock.
• 11 paid holidays.
• Up to 20 days PTO to be used for any reason.
• State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked).
• Other leaves of absence, if eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree