Sr. Engineer, SRE (ANZ)

We are looking for an experienced Senior Site Reliability Engineer to join our team and contribute to the automation, performance, and reliability of our cloud-based infrastructure. As part of the compute teams at Zapier, you will play a crucial role in maintaining and scaling our container hosting platform based on Kubernetes. The ideal candidate should have a strong background in systems administration, systems engineering, or software development, with a focus on Site Reliability Engineering or DevOps. Additionally, proficiency in cloud-based infrastructure, infrastructure as code tools, and coding languages like Python or Go is required. Effective communication skills and a commitment to our company values are also essential for success in this role.

Designing and deploying AWS infrastructure using infrastructure as code (Terraform, Helm, etc) across multiple accounts.

Contributing to Kubernetes clusters (EKS) and serverless functions (Lambda) to shape features.

Evaluating new tools and recommending technologies to the organization.

Partnering with teams to solve infrastructure and design problems.

Building services to integrate systems, process high-traffic workloads, and perform critical migrations.

Applying SRE principles to identify and address contributing factors to unreliability.

Improving application reliability using a software engineering approach to operations.

Developing internal tools and systems to help engineering teams ship better software.

Building new features and services to support teams and understand customer needs.

• 4 years of experience in SaaS companies in systems administration, systems engineering, or software development
• At least 2 years of experience in Site Reliability Engineering or DevOps
• Experience in designing or maintaining highly available, cloud-based infrastructure in AWS or another cloud offering
• Familiarity with infrastructure as code tools and best practices for reliability and observability
• Proficiency in coding with languages like Python or Go
• Ability to solve complex systems challenges and improve performance
• Excellent communication skills, both written and verbal
• Alignment with Zapier's values and ability to thrive in a collaborative setting
• Experience in designing and deploying AWS infrastructure using infrastructure as code tools
• Knowledge of Kubernetes clusters and serverless functions
• Ability to evaluate and recommend new tools and technologies
• Strong problem-solving skills and ability to apply SRE principles
• Experience in building and integrating systems, handling high-traffic workloads, and performing migrations
• Familiarity with GitLab, Prometheus, Redis, and Datadog
• Ability to build new features and services
• Strong focus on automation and building robust and resilient systems
• Familiarity with rapid deployment pipelines and continuous delivery practices
• Understanding of compensation principles and practices

• Supportive team to solve contributing causes and learn from failures
• Opportunity to build robust and resilient systems for customers
• Emphasis on automation to solve problems
• Built dozens of new microservices in Kubernetes
• Contribution to open-source Kubernetes projects
• Open-sourced internal tools like Kubechecks and TFBuddy
• Handling millions of daily requests
• Experience with major migrations between hosting providers, database systems, and stateful technologies
• Creation of rapid deployment pipelines in GitLab and ArgoCD for continuous delivery
• Ability to bootstrap new Kubernetes services with ease
• Competitive compensation in the technology sector
• Equitable pay practices based on competencies
• Simple and transparent pay practices
• Clear understanding of how pay is determined
• Pay ranges for the role in Australia and New Zealand
• Finalized compensation package based on experience, competencies, and internal equity
• Competency-based approach to base pay
• Upper half of pay range reserved for high-performing individuals
• Non-standard application process designed to promote inclusion and equity
• Encouragement to apply even if skills and experiences don't exactly match the job description
• Prompt communication throughout the application process
• Equal-opportunity employer committed to diversity and inclusion
• Consideration of all qualified applicants, including those with criminal histories
• Commitment to providing reasonable accommodations for individuals with disabilities
• All-remote company with restrictions on permanent work locations