Sr Director, Customer and Marketing Data, Applied AI, and Analytics

Lowe's-posted about 1 year ago
$179,000 - $340,100/Yr
Full-time • Senior
Charlotte, NC
Building Material and Garden Equipment and Supplies Dealers
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The Sr Director of Customer and Marketing Data, Applied AI, and Analytics at Lowe's is responsible for leading the workflow across product, engineering, analytics, and user experience design teams. This role involves managing the development roadmap, driving results through a positive team culture, and collaborating with cross-functional partners to enhance product offerings. The Sr Director sets the strategic vision for the data product portfolio and AI technology team, ensuring alignment with business outcomes and managing budgets and objectives.

  • Develops the long-term vision of a data product portfolio or strategic capability that drives strategies, requirements, and roadmaps.
  • Owns and leads the customer, loyalty, and marketing data ecosystem, providing actionable analytics to support sales and productivity improvements.
  • Fosters a culture of innovation and experimentation, encouraging initiatives that address customer needs.
  • Manages annual planning for the product portfolio and represents the team in executive discussions.
  • Sets the direction for user experience (UX) design within the product portfolio.
  • Defines processes and measurements for tracking development work and triaging product bugs.
  • Partners with stakeholders to lead the development of launch and go-to-market plans for products.
  • Identifies and resolves issues that may delay product launches or impede success.
  • Ensures alignment of customer and business goals with identified customer needs; leads customer engagement strategy execution.
  • Engages with thought leaders to drive product leadership within the portfolio.
  • Leads operational product strategy and ensures alignment with other portfolio owners.
  • Facilitates understanding of organizational goals among the team and audits team goals for accountability.
  • Leads a team to achieve the company's mission, managing performance and fostering an inclusive environment.
  • Utilizes data and analytics for competitive analysis and decision-making, assessing product health and P&L impacts.
  • Develops and presents communications to senior leadership, tailoring messages for the audience.
  • Monitors technology trends to anticipate impacts on the product roadmap and drive innovation.
  • Collaborates with the product and technology management community to understand dependencies.
  • 12 years of experience in software engineering, data science, and/or product management.
  • 7 years of direct team leadership experience across software engineering, product management, or data science.
  • Prior experience in marketing, customer, and retail media networks analytics, building and deploying scalable data technology solutions.
  • Bachelor's degree in business, technology, or related field (or equivalent work experience).
  • Experience working with software development teams to launch online products.
  • Experience with large-scale order management and inventory systems.
  • Experience with customer relationship management systems.
  • Master's degree in business administration or similar advanced degree.
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401k
  • 401k matching
  • Paid holidays
  • Paid volunteer time
  • Flexible scheduling
  • Professional development
  • Tuition reimbursement
  • Employee discount programs
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