Sr. Analyst, Commercial Credit Systems

First National Bank Of Omaha • Omaha, NE

298d • $80,061 - $132,099

About The Position

At FNBO, our employees are the heart of our story—and we're committed to their success! The Sr. Analyst of Commercial Credit Systems is focused on driving continuous improvement and technological innovation through the nCino platform and other credit systems. The position requires managing the credit systems including, user training and support, process automation, while ensuring alignment with broader business objectives. It is anticipated that an incumbent in this role will work onsite for three (3) or more days a week and will have a dedicated workspace when working onsite. Work location is subject to change based on business needs.

Requirements

• Bachelor's degree in Business, Finance, or a related field (MBA preferred).
• 7+ years' hands-on experience with the Salesforce platform with deep knowledge of the nCino cloud banking platform (nCino certifications preferred).
• General lending knowledge encompassing Commercial, Ag, CRE and/or Consumer credit lending.
• Expertise in data systems and leveraging technology for operational excellence.
• Proven ability to problem solve.
• Strong management, leadership, and training skills.
• Strong organizational and analytical skills.
• Excellent oral and written communication skills, especially in business writing.
• Deep understanding of the nCino platform and its capabilities.
• Ability to perform industry research and draw relevant conclusions relative to industry risks, trends, and opportunities.
• Ability to professionally interact with bank staff to build and maintain key partnerships.
• Excellent computer skills, and experience with Microsoft suite of products including Excel, Word, PowerPoint, etc.
• Must be a team player and able to successfully oversee and manage multiple tasks on a regular ongoing basis.
• Strong interpersonal and persuasive skills.
• Strong understanding of industry regulations and compliance requirements.
• Understands how technology solutions are implemented and the impact on platform users and external partners.
• Has organizational skills to align different interests and to drive efforts that span across more than one team.

Responsibilities

• Drive a culture of continuous improvement, ensuring the credit department remains adaptable, resilient, and aligned with the broader business strategy.
• Lead the organization's commercial credit systems strategy, ensuring optimal design, innovation, and functionality for credit underwriting.
• Work closely with IT, data teams, and other departments to leverage technology in transforming commercial credit operations, automating processes, and ensuring real-time data visibility.
• Provide support to the nCino user base around day-to-day activities including configuration, support, maintenance, and improvement of the platform.
• Develop and deliver comprehensive training programs for end-users on nCino functionalities.
• Identify, diagnose, and resolve end user problems in an effective, timely, and courteous manner.
• Participate in future conversions and configurations planned for the Bank as part of our roadmap.
• Develop training plans, materials, and documentation for application users, keep materials up to date, coordinate new user and ongoing training sessions for new employees.
• Assist in communicating change management for the system.
• Monitor and evaluate the impact of system implementations, using data analytics to continuously refine processes and increase operational efficiency.
• Partner with senior leaders and credit teams to set the strategic direction for commercial credit systems, focusing on scalability, innovation, and future-proofing processes.
• Influence critical decisions at the executive level by presenting data-driven insights and advocating for innovations that enhance the credit function.
• Collaborate with risk management, finance, operations, and other business units to enhance commercial credit workflows and integrate enterprise-wide changes.
• Work with bank management to ensure full compliance with all industry regulations and bank policy/procedure.
• Complete compliance training and adhere to internal procedures and controls, as required.
• Report any known violations of compliance policy, laws, or regulations.
• Report any suspicious customer and/or account activity.

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree