<span>Client Support Analyst</span>

Xpress Data • San Diego, CA

389d • $54,080 - $62,400 • Remote

About The Position

The Client Support Analyst role at Xpress Data Inc. focuses on delivering exceptional service to clients through a combination of technical actions and client support management. The position involves engaging in document composition, problem-solving, and responding to various client requests, while collaborating with different departments to complete projects efficiently.

Requirements

• Exceptional analytical and time management skills.
• Strong communication and organizational skills.
• Client-first mentality and drive to exceed expectations.
• Ability to work autonomously with limited supervision.
• Solutions-driven with initiative to resolve client requests.

Nice To Haves

• Experience in credit unions or regional banking.
• Practical knowledge of help desk operations.
• Experience as a subject matter expert with OpenText Exstream.
• Familiarity with Microsoft Word, Excel, Adobe, Photoshop, and Acrobat.

Responsibilities

• Provide exceptional support for new and existing clients.
• Respond quickly, consistently, and professionally to client requests and questions.
• Learn XDI software and tools for project setup and document composition.
• Manage project priorities and execute all tasks necessary for timely completion of projects.
• Learn and apply XDI's production system and the correct setup of all service offerings.
• Follow detailed project plans and coordinate with clients on all requirements for document setup.
• Perform testing to ensure smooth implementations.
• Ensure coordination of resources to meet all project deliverables.

Benefits

• Vacation
• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Employee assistance program
• Life insurance
• Paid time off
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees