<span>Call Center Representative</span>

Spectrum • Rochester, NY

382d • $41,600 - $57,824

About The Position

As a Customer Service Representative on the billing team at Spectrum, you will play a crucial role in maintaining customer satisfaction by providing product knowledge and account support. This position involves handling inbound calls related to billing inquiries, empathizing with customers, and ensuring high service standards in a fast-paced environment. You will collaborate with management on escalated issues and represent a Fortune 100 company with professionalism.

Requirements

• High school diploma or equivalent.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• 6+ months of customer service experience.
• 6+ months of experience working with computers and software applications.

Nice To Haves

• Previous work in cable operations or a telecommunications call center.
• Technical skills in MS Office and typing.
• Strong communication, organization, time management, and problem-solving skills.

Responsibilities

• Answer inbound phone calls from customers related to billing inquiries.
• Empathize with customers while accurately addressing their billing needs.
• Establish and grow professional relationships with Spectrum customers.
• Collaborate with management on customer issue escalations.
• Represent the company with professionalism and courtesy.

Benefits

• Competitive pay starting at $20 per hour.
• Paid training and coaching.
• Comprehensive benefits package.
• Opportunities for career growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED
• Number of Employees: 10,001+ employees