<span>Call Center Manager</span>

P.E.A.C.H. Teams • Overland Park, KS

399d • $60,000 - $80,000

About The Position

The Call Center Manager will oversee and lead a team of call center representatives, ensuring that customer service goals are met while enhancing productivity. This role involves monitoring performance metrics, analyzing data, and preparing reports for senior management. The manager will also develop strategies to improve service delivery and handle escalated customer complaints effectively.

Requirements

• Proven experience in supervising a call center or customer service team
• Strong project management skills with the ability to prioritize tasks effectively
• Proficiency in analyzing data to drive decision-making processes
• Sales experience is a plus
• Fluency in Spanish or other languages is advantageous
• Exceptional customer service skills with the ability to handle diverse customer interactions
• Knowledge of Service Titan (CRM) background is a plus

Responsibilities

• Supervise and lead a team of call center representatives
• Communicate job expectations and provide coaching and guidance to team members
• Monitor performance metrics, analyze data, and prepare reports for senior management
• Manage call center operations to meet customer service goals and enhance productivity
• Develop strategies to improve efficiency and quality of service delivery
• Handle escalated customer complaints and issues promptly

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Uniform
• Depending on position - company vehicle and gas card provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed