Solutions Engineer Web and Backend (Mexico)

The Solutions Engineer role at Incode is an exciting opportunity to be at the forefront of revolutionizing human authentication and verification in the digital realm. As a Solutions Engineer, you will primarily focus on web-based solutions, collaborating with cross-functional teams to support web development, API integrations, and customer success. Your expertise in web technologies and solutions will be crucial in delivering seamless and secure user experiences for clients in Mexico. This role requires a curious and highly driven individual with a minimum of 5 years' experience in similar roles, ideally in an enterprise SaaS environment.

• Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future
• Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges
• Research, diagnose, troubleshoot, and debug customer issues encountered by our customers during POCs / pilots and implementations / integrations, as well as during production phase
• Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process
• Develop and contribute to internal and external knowledge bases
• Be a champion for Incode’s customers and hold our teams to a high standard of customer service

• BS degree in Computer Science or in related field
• Minimum 5-years' experience in similar roles, ideally in an enterprise SaaS environment
• Understanding of APIs, SDKs, and cloud computing technology
• Experience in various software designs, languages, and architecture
• Good understanding of business processes
• Familiarity with computer networks and IT security management
• Familiarity with cloud-based technologies platforms like AWS, Azure, GCP
• Familiarity with Applications based on microservices architectures and containerization tools like Docker
• Experience with HTTP based on JSON services
• Experience with HTTP client tools like postman or insomnia
• Experience developing scripting or batch processes using sprint batch, shell script or python
• Experience developing Web Applications using HTML 5, CSS 3, Javascript, Node, NPM
• Experience developing Web Applications based on Frameworks or Libraries like Angular, React or VUE
• Experience integrating third-party Web or Mobile SDKs (is a plus)
• Experience and knowledge of Java applications or microservices (spring-boot) used to create backend services is a plus
• Familiarity with non-relational databases like MongoDB, Redis is a plus
• Excellent written and verbal communication skills

• Meaningful Equity
• Flexible Working Hours & Workplace
• Open Vacation Policy
• Wellness Program
• International Travel Opportunities
• Additional benefit package according to location (401k, medical insurance, etc.)
• Equal opportunity employer
• Inclusive and diverse work environment