Solutions Architect

As a Solutions Architect at Primer, you will play a crucial role in understanding and assessing customer requirements, presenting demonstrations of Primer's technology, and overcoming technical obstacles throughout the sales process. Your focus will be on public sector customers, and you will work closely with the sales team to identify opportunities for Primer's suite of NLP/NLG technologies to support customer needs. With your deep understanding of industry and technical expertise, you will navigate complex sales cycles, lead the technical sales process, and drive new business for the company. Additionally, you will collaborate with various stakeholders to develop prototypes and influence marketing, product design, and deployments.

• Engage with customers and prospects to understand their problem sets, scope technical requirements, prototype and propose effective solutions
• Present Primer’s technology, products, and vision to technical and generalist audiences at prospective and existing client organizations
• Lead technical sales process for numerous customers day-to-day from initial meetings through post-sales (customer success, expansions, and renewals)
• Investigate and deeply understand the technical requirements of prospects and customers and scope solutions to deployment, data-related, or workflow obstacles
• Work hand-in-hand with sales executives to map customer requirements to current and future offerings and to close deals
• With minimal oversight, work with various stakeholders across the business to lead development of prototypes applying Primer’s technology to customer data
• Continuously build expertise in NLP/NLG technologies and companies to understand potential competitors, partners, and vendors and how to position Primer in relation to them
• Marry deep customer expertise with your knowledge of Primer’s suite of products to influence marketing, product design, enhancement, and deployments
• Partner with our product management and engineering teams to identify and prioritize feature development based on customer feedback
• Produce technical content in support of public sector business development and marketing

• Minimum of 5 years of software development experience
• Minimum of 3 years of experience working in a pre-sales or customer-facing environment
• Professional Python experience
• Linux proficiency
• Hands-on experience with a cloud services provider (i.e. AWS, Azure, GCP)
• Strong communication skills - you'll be the face of Primer to customers
• Knowledge of distributed systems, ETL and ETL workflows
• Track record for consistently exceeding goals and quota
• Experience with relational and non-relational databases
• Familiarity with container and orchestration technologies such as Docker and Kubernetes (Bonus)
• Familiarity with machine learning techniques (Bonus)
• Experience with natural language processing (NLP) (Bonus)
• Full-stack development skills (including front-end) (Bonus)
• Strong understanding of public sector procurement processes

• Competitive compensation
• Comprehensive benefits including medical, dental, and vision coverage
• Fertility benefits through Carrot
• Mental health coverage on demand with Ginger
• 401(k) (US employees)
• Remote work stipends
• Monthly internet allowance
• Unlimited vacation policy
• Wellness Days
• 100% paid leave for parents of growing families
• Series D funded company with reputable investors
• Diverse and inclusive team
• Equal Employment Opportunity and Affirmative Action employer
• Disability accommodation available
• Consideration for employment for applicants with arrest and conviction records