At Sierra, we’re building a platform to enable every company in the world to build their own autonomous AI agents for everything from customer service to commerce. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta and London. As an Agent Engineer at Sierra, you will be responsible for partnering directly with our customers to build and ship AI agents that handle thousands of customer conversations a day. You will engage with all levels of our customers’ businesses, discover and assess their requirements, prepare and present demonstrations of Sierra’s agent, and address and overcome technical challenges in the business process by working with technical counterparts. You will also develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes, becoming trusted advisors and driving strategic technical strategies for our customers. Additionally, you will work with Sierra’s product teams to scope and implement new features essential to the success of your customers.